1. Ordering products on www.maicopenhagen.com

When you place an order on www.maicopenhagen.com and receive an order confirmation from us, you accept an agreement with:

Mai Copenhagen
Tagensvej 126
2200 København N Denmark
Tel: +45 51268483
info@maicopenhagen.com

You accept these terms and conditions and we want you to read them carefully before you order products from us.

Your order is not final until we have accepted your order by sending an order confirmation to you.

You order the desired products by selecting the products and put them in the basket. Once you have selected your items and are ready to place your order, click on "Order" and then you have to enter your name, address, telephone number, email address and any delivery address.

Once you have entered all the required information, you will be asked to confirm your order and at the same time indicate that you agree to our terms and conditions.

You should always review your order before placing it. Before placing your order, you have the ability to edit the information you entered, such as shipping or billing address and credit card details. You can during your order at any time add or remove items from the basket.

Once you have made your reservation, you will receive a receipt, which is a reproduction of the order you have just given. The receipt is not expressed that the order is processed, or that there is an agreement with you and us. The order is only concluded when you receive an order confirmation from us.

You will receive an order confirmation from us by email when your order is complete and we have accepted your order.

We store your order and the order confirmation, and you can always get a copy by contacting us.

If you have made a mistake when you placed your order, please contact us.

2. Changing or canceling orders

We can help you to change your order, but only if the product / goods are not shipped. If the goods already shipped, you have 14 days to cancel. Read more about withdrawal below.

Without being obliged to pay compensation or otherwise cover your costs, we are entitled to cancel a purchase in the following situations:

• if there has been an inadvertent error on www.maicopenhagen.com such a payment error,
• if your payment details can not be verified or is not correct,
• if we suspect that your order is delivered in bad faith or in relation to illegal activities.

We will try to solve the problem, and we will of course notify you of any cancellation before it takes place. If a cancellation takes place, we will return all possible payments without additional costs for you.

3. Prices

All prices on www.maicopenhagen.com is in Danish krones and including VAT, but excluding delivery costs. All prices are current prices, which are updated regularly. We also also provides other currencies online.

The prices shown on www.maicopenhagen.com force at the time of purchase. We may without notice change our prices, but of course without prejudice orders which we accepted by sending an order confirmation.

4. Payment

In this store you can order your products online and pay with:

* VISA VISA / Dankort.
* VISA Debit / Electron
* Mastercard / Mastercard Debit
* PayPal
* Maestro
* Mobilepay Bank Transfer
* Anyday

When you choose to pay with Anyday, the first payment is deducted when the item is shipped. Then you will pay your monthly installments on the last weekday for three months onwards, beginning from next month. No fees and interest will be charged for your purchase if you pay on time. If you return your purchase, the agreement with Anyday will terminate automatically.

All prices on www.maicopenhagen.com - are incl. Danish VAT.

5. Delivery

Delivery of goods from Mai Copenhagen considered done when the consumer has received the goods.

Free delivery in Denmark.

Denmark:
All orders in Denmark are shipped with GLS, Bring, DAO or Postnord and are fully insured. Delivery time in Denmark is usually 1-3 working days.

EU countries:
All orders in EU countries are shipped with GLS, DHL, Bring, DAO or Postnord and are fully insured.
Delivery time in EU countries is usually 2-5 working days.
When your order leaves our warehouse you will receive a tracking number by e-mail which can be used to track your order.
Shipping fee in EU countries depends on the country.

Other countries:
All orders in other countries are shipped with GLS, Postnord, DHL or Bring and are fully insured.
Delivery time in other countries is usually 5-10 working days.
When your order leaves our warehouse you will receive a tracking number by e-mail which can be used to track your order.
Shipping fee in other countries depends on the country.

Once your order is submitted, you will immediately receive your order confirmation by e-mail. Once we have packed the order and sent your package, you will receive a shipping confirmation by e-mail.

If you want delivered on a specific date, note the date in the comment box in your order.

If the item is out of stock it will take up to 30 working days before the goods will be sent.

6. Returns

Mai Copenhagen offer a 14 day right of withdrawal from the day you receive your goods. You have 14 days to notify us that you regret your purchase and then you have to send the product back to us.

You are obliged to return the product in the same condition and quantity as received. You as the customer need to pay the costs associated with returning.

When returning, please write your name, address and order number.

Returns sent to:
Mai Copenhagen
Tagensvej 126, 4., 402
2200 København N, Denmark.

Mai Copenhagen refund the purchase price to your bank account once we have received the product and verified that the product is in the same condition. It is important that you include all required information in the return package, order confirmations and copies of correspondence with us.

Remember to send the package as a value package, so you are insured. You can advantageously use our return portal.

7. Complaints

If the goods you have purchased from us, turns out to be defective, you have 2 years warranty. You can complain about a product within 2 years from the date of purchase. Therefore, we recommend that you save the receipt for at least 2 years. When we receive a complaint about a product, we will decide whether the goods to be repaired, exchanged for money or to be repaid. Mai Copenhagen will refund shipping costs that you may have with returning the claim.

If you wish to complain a product, you have to include a description of the error and sent the item in protective packaging.

Mai Copenhagen
Tagensvej 126, 4., 402
220 København N, Denmark.

Remember to send the package as a value package, so you are insured.

8. Disputes

Any dispute involving www.maicopenhagen.com and buy in the shop, is governed by Danish law and Danish courts, unless mandatory laws require otherwise.

9. Treatment of your personal data

We respect your privacy and treats of course your personal data in accordance with the law.

The personal information you provide when ordering is treated confidentially and never to a third party without your permission. Your personal informations is only used with the handling of your orders.

10. Cookies

Mai Copenhagen have the ability to use cookies to provide you a better service or identify which pages on the website you are interested in seeing. A cookie is a collection of data that a website stores via your browser on your PC, and can be retrieved at a later time. Cookies can only be read by Mai Copenhagen. The main objective is to identify users and personalize their visit, for example by welcoming them with their name next time they visit the website. Most cookies last only as long as you visit our website. Cookies do not contain information that will enable anyone to contact you by telephone, email or otherwise contact you. You can get your browser to accept all cookies or to alert you each time a cookie is offered. Then you can decide whether to accept it or not.